Customer Success Engineer
Skills
JavascriptSoftware As A ServiceAnalytical SkillsCustomer ServiceCustomer SuccessEngineeringHTML
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in high-tier technical support application support or junior engineering role within a SaaS environment
- Proficiency in reading writing or debugging JavaScript or other scripting languages
- Strong technical background in user provisioning app creation and manual validation or manipulation of JSON XML and CSV files
- Deep experience configuring and troubleshooting SAML SSO with tools like Okta Azure AD or Shibboleth
- Strong grasp of web network protocols
- Experience in Ed Tech LMS or higher education preferred
- Experience in a fast-paced start-up environment preferred
Nice to have
- Problem solving
- Analytical thinking
- Strong communication
- Independent decision making
- Adaptability
- Continuous learning
Day to day
- Provide high-quality technical support for the Pathify platform and help university stakeholders resolve complex issues
- Diagnose debug and fix application integration data provisioning and SSO problems beyond Tier 2 support
- Work closely with engineering product and account teams to document issues improve troubleshooting guides and communicate clear empathetic updates