Customer Success Engineer
Skills
Software As A ServiceAnalytical SkillsBusiness-To-BusinessCustomer SuccessDemosEngineeringHTML
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in a customer-facing post-sales or technical presales role at a B2B SaaS company
- Genuinely technical with experience reading or writing code building integrations or shipping software
- Strong communicator for both business and technical audiences
- Strong strategic and analytical thinker
- Solid understanding of enterprise IT architectures
- Highly organized with strong project management and execution instincts
- Strong cross-functional collaborator across Sales Product Engineering Support and Marketing
- Comfortable with ambiguity and able to figure things out
- Curious by default about the product customer and stack
- Experience with Salesforce and a CS platform such as Planhat or Gainsight
- Comfort using AI development tools to accelerate technical work
- Discreet COBOL experience
Nice to have
- Mobile development background
- Retail experience
- Transport and logistics experience
- Computer vision experience
- AIDC experience
- Boston based
Day to day
- Own a portfolio of key US enterprise accounts and drive adoption retention and growth
- Translate customer business needs into feasible technical solutions and lead discovery conversations
- Build tailored demos share code snippets run workshops and advise on implementation decisions