Customer Success Engineer
Skills
After-SalesComputer NetworkingNetworkingPost-SalesPost-Sales SupportPre/Post Sales EngineersTechnical Reviews
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong networking background with BGP MPLS SD-WAN routing switching and telemetry
- 5+ years in a customer-facing technical role such as Resident Engineer Customer Success Engineering or Solutions Delivery
- Experience working with enterprise customers
- Excellent communication skills
- Passion for solving technical challenges
Nice to have
- Customer-focused
- Technical advisor
- Problem solver
- Collaborative
- Relationship builder
Day to day
- Lead enterprise customers from POC into production deployment and steady adoption.
- Deliver onboarding implementation and technical guidance with a strong customer focus.
- Support troubleshooting platform optimisation and technical reviews while building trusted technical relationships.