Customer Success Engineer / Solution Architect / Forward Deployed Engineer
Skills
APIAccount ManagementAdoptionCustomer EngineeringData ScienceEvolutionSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Exceptional strategic technical communication across technical and non technical stakeholders
- Hands on experience with prompt engineering and RAG architectures
- Solid understanding of the GenAI landscape and deploying LLMs in corporate environments
- Conceptual knowledge of the ML lifecycle including data prep model training and evaluation metrics
- Proven track record managing technical software rollouts in large organizations
- Ability to monitor adoption health and steer account progress through QBRs
Nice to have
- Hands-on
- Customer-facing
- Technical depth
- Strategic communicator
- Execution oriented
Day to day
- Lead technical architecture and integration planning for customer deployments, working directly with engineering teams on data sources APIs retrieval layers and downstream systems
- Rapidly prototype working applications and integrations in front of customers using AI driven development and hands on coding
- Own end to end rollout of Super Assistant while translating customer business goals into concrete technical execution and feeding product gaps back to internal teams
- Present progress architecture changes usage metrics and ROI in executive and technical QBRs while partnering with Sales to uncover expansion opportunities