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Customer Success Engineer - Tekla / Revit
Skills
AdoptionConstructionDFMAMetal FabricationProject ImplementationProject TeamsRevit
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Advanced working knowledge of Tekla Structures is essential
- Strong working knowledge of Revit and BIM delivery workflows
- Minimum 3 years experience within the Architecture Engineering or Construction industry
- Experience supporting digital delivery BIM coordination or technical implementation workflows
- Understanding of fabrication offsite construction or DFMA workflows advantageous
- Experience in technical support customer success implementation or software deployment beneficial
- Strong communication and stakeholder management skills
- Highly organised with strong attention to detail
- Comfortable working directly with customers and problem solving in live project environments
- Proactive adaptable and keen to work in a fast-moving environment
- Interest in automation digital workflows and emerging construction technology
Nice to have
- Collaborative
- Customer-focused
- Detail-oriented
- Proactive
- Adaptable
- Technically strong
Day to day
- Support onboarding deployment and ongoing adoption of KOPE workflows across client projects
- Configure test and support Tekla and Revit workflows including integrations and downstream fabrication processes
- Work directly with customers to understand delivery requirements implementation challenges and project objectives
- Collaborate with product and development teams to improve workflows validate testing and shape roadmap priorities