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Customer Success Engineer - Tekla / Revit
Skills
JavascriptArchitectureAttention To DetailBuilding Information ModelingConstructionConstruction TechnologyCustomer Success
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Advanced working knowledge of Tekla Structures is essential
- Strong working knowledge of Revit and BIM delivery workflows
- Minimum 3 years' experience within the Architecture Engineering or Construction industry
- Experience supporting digital delivery BIM coordination or technical implementation workflows
- Understanding of fabrication offsite construction or DFMA workflows advantageous
- Experience in technical support customer success implementation or software deployment beneficial
- Strong communication and stakeholder management skills
- Highly organised with strong attention to detail
- Comfortable working directly with customers and problem solving in live project environments
- Proactive adaptable and keen to work in a fast-moving environment
- Interest in automation digital workflows and emerging construction technology
Nice to have
- Advanced Tekla
- Strong Revit
- Organised
- Adaptable
- Proactive
- Detail-oriented
Day to day
- Support onboarding deployment and ongoing adoption of KOPE workflows across client projects
- Configure test and support Tekla and Revit workflows including integrations and downstream fabrication processes
- Work directly with customers to understand delivery requirements implementation challenges and project objectives
- Collaborate with product and development teams to support testing validation and continuous workflow improvement
- Help define and maintain best-practice implementation approaches onboarding material and technical documentation
- Support workshops training sessions and customer review meetings across global project teams
- Contribute to future product and roadmap development through direct customer engagement and project feedback