Customer Success Engineer UK
Skills
Account ManagementAdoptionBusiness InsightsCustomer InsightCustomer SuccessCustomer ValueEnglish
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Senior profile with prior experience in customer success technical account management or a similar role
- Experience in AppSec is a must
- Tech-savvy with the ability to debug and investigate technical workflows
- Strong communication and proactive mindset
- Comfortable working independently and managing multiple priorities
- Fluent in English
Nice to have
- Proactive
- Independent
- Hands-on
- Customer-focused
- Technical
Day to day
- Serve as the technical bridge between customers and the security platform to drive adoption and value realization.
- Proactively engage accounts at risk to reduce churn and resolve challenges before they escalate.
- Guide onboarding and deployment, deliver training, debug workflows, and share customer insights with the product team.