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Customer Success Implementation Specialist
Skills
C#JavascriptMicrosoft SQL ServerVisual BasicCustomer ServiceDebuggingHTML
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Knowledge and experience with SQL Server queries XML JSON and JavaScript
- Understanding of APIs and how to call them using Postman
- Knowledge and experience with advanced Excel functions macros pivot tables etc
- Ability to work analytically in a problem-solving environment
- Excellent communication written oral and interpersonal skills
- Strong organizational multi-tasking and time-management skills
- Ability to work successfully across different departments and teams
- Excellent analytical and problem-solving skills
- Efficiently work under deadlines to complete assigned tasks
- Ability to exhibit resourcefulness in resolving issues
- Working understanding of web technology and browser-based applications
- Experience supporting SaaS based software systems and working with customers to determine technical issues
- Must possess work authorization that does not require sponsorship
- US citizenship required
Nice to have
- Curiosity
- Technical leaning
- Self-motivated
- Resourceful
- Adaptable
- Grit
- Positive interactions
- Influential
Day to day
- Gather customer business requirements and translate them into effective EHS Insight configurations.
- Act as the technical point of contact for client teams while guiding onboarding and ongoing support.
- Configure custom fields formulas reports and integrations and diagnose debug and document platform issues.
- Support customers through tickets demos meetings and API planning with clear communication and independent prioritization.