Customer Success Implementation Specialist
Skills
C#JavascriptMicrosoft SQL ServerVisual BasicCustomer ServiceDebuggingHTML
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Knowledge and experience with SQL Server queries XML JSON and JavaScript
- Understanding of APIs and how to call them using Postman
- Knowledge and experience with advanced Excel functions macros pivot tables etc.
- Ability to be flexible and work analytically in a problem solving environment
- Excellent written and oral communication and interpersonal skills
- Strong organizational multi tasking and time management skills
- Ability to work successfully across different departments and teams
- Excellent analytical and problem solving skills
- Ability to work efficiently under deadlines
- Resourcefulness in resolving issues
- A working understanding of web technology and browser based applications
- Experience supporting SaaS based software systems and working with customers to determine technical issues
Nice to have
- Adaptable
- Positive interpersonal skills
- Grit
- Clear communicator
- Influential
Day to day
- Gather customer business requirements and translate them into practical EHS Insight configurations
- Act as the technical point of contact while configuring custom fields formulas reports roles and modules
- Diagnose debug and document platform issues and support customers through tickets demos and integration planning