Welcome to EHS Insight, where our mission is more than just a statement—it's the foundation of everything we do. We're not just about adhering to safety standards; we're about transforming them into a core pillar of your organizational culture. Our goal is simple yet profound: to empower every employee to prioritize their safety above all, integrating it into every decision and process. Why? Because we believe a strong safety culture isn't just about compliance; it's about caring.

At EHS Insight, we understand that safety and operational efficiency are two sides of the same coin. That's why we've developed a comprehensive software solution that doesn't just aim to maintain safety standards but enhances them, enabling your business to thrive in ways you never imagined. Our platform is designed to automate and streamline safety, risk, and compliance processes, reducing the resources, costs, and efforts traditionally required to manage audits, incidents, training, and more.

Our commitment to building a strong safety culture is evident in every feature of our software, tailored to help companies operate more sustainably, efficiently, and safely. With EHS Insight, you're not just adopting a software solution; you're embracing a partner dedicated to your company's well-being and success. We're here to help you navigate the complexities of safety and compliance, making it simpler, smarter, and more integrated into the very fabric of your business.

Join us in our journey to redefine what it means to be safe in the workplace. With EHS Insight, empower your employees, enhance your operational efficiency, and embark on a path to a safer, more sustainable future. Let's build a culture of safety together, where every process and decision is made with well-being in mind. Welcome to the future of safety. Welcome to EHS Insight.

EHS Insight

The Leader in Proactive Safety and Sustainability.

Location: Remote (Currently hiring in AZ, CO, CT, FL, IL, MA, MI, NC, NJ, NV, NY, OK, PA, TN, TX, VA, WI)

Keywords: SaaS, API Integration, SQL, XML, Customer Success, Implementation, EHS Software

About StarTex Software

Join EHS Insight, a StarTex Software brand, and become part of a mission-driven team dedicated to creating a better world. Since 2009, we have been at the forefront of revolutionizing environmental, health, and safety practices. With our powerful and user-friendly software, EHS Insight has become the industry leader in more than 120 countries, trusted by hundreds of thousands of employees.

At EHS Insight, we prioritize creating an exceptional work environment. As a fast-growing, remote-first SaaS company, we embrace agility and a distributed way of working, offering employees a supportive culture, competitive compensation, and a comprehensive benefits package.

By joining our team, you will have the opportunity to contribute to a safer, healthier, and more sustainable future. Apply now and help us make a difference with EHS Insight.

Job Summary

The Customer Success Implementation Specialist (CSIS) is responsible for understanding and implementing customers' business requirements in EHS Insight, both during onboarding and as ongoing support. This includes letting the customer know what can be done, what is recommended, and what cannot be done.

The CSIS will have a complete understanding of EHS Insight and will offer customers options that meet their needs, configuring the software with custom fields, formulas, and reports. The CSIS will learn the proprietary EHS Insight configuration language, a combination of JavaScript, XML, and SQL, and will understand APIs and how to call them using Postman.

The right candidate has a strong curiosity to learn, a technical leaning, and a drive to provide customers with the best possible solutions. The candidate should have strong communication skills and be self motivated to learn and demonstrate their learning, with excellent personal processes that support ongoing learning and problem solving. This role requires the ability to prioritize tasks independently, plan and schedule work across multiple customers, and deliver to meet customer needs. Work is performed under general supervision.

What Our CSIS Can Expect To Do

Become a product expert and work toward improving our platformGather customer business requirements, determine the best solution, and implement it in EHS InsightAct as the technical point of contact for the client's project team and configure EHS Insight to their needsDiagnose, debug, and document issues in the platformProvide timely responses to high priority tickets and incidentsWork under limited supervision with considerable latitude for personal initiativeRespond to customer inquiries through our ticketing solution, FreshDeskAssist clients in understanding the API and setting up roles, modules, reports, and moreConduct demos and meetings regarding integration planning and configuration

Basic Qualifications

Knowledge and experience with SQL Server queries, XML, JSON, and JavaScriptUnderstanding of APIs and how to call them using PostmanKnowledge and experience with advanced Excel (functions, macros, pivot tables, etc.)Ability to be flexible and work analytically in a problem solving environmentExcellent written and oral communication and interpersonal skillsStrong organizational, multi tasking, and time management skillsAbility to work successfully across different departments and teamsExcellent analytical and problem solving skillsAbility to work efficiently under deadlinesResourcefulness in resolving issuesA working understanding of web technology and browser based applications (APIs, SaaS, web platforms, etc.)Experience supporting SaaS based software systems and working with customers to determine technical issues

Competencies

Adaptability: The ability to readily modify, respond to, and integrate change with minimal personal resistancePositive Interactions: Excellent interpersonal, verbal, and written communicationGrit: The desire and willingness to go beyond expectations to meet goals and objectives, and to encourage the same in teammatesCommunication: Clearly conveys detailed and complex information and ideas to various levels of management through a variety of media, in a manner that helps them understand and retain the messageInfluence: The ability to bring one's view across clearly without damaging the relationship with the other party

Additional Preferred Skills

Environmental, Health, and Safety experience is a big plusC# or Visual Basic experienceExperience writing code to call APIs and manipulate dataBusiness Analyst experience a plus

Benefits

Flexible PTOSix weeks of paid parental leave for exempt, full-time employeesMedical, dental and vision coverage – including an employee-only option with premiums fully paid by the companyTeladoc virtual healthcare servicesEmployer-paid short-term and long-term disability coverageEmployer-paid life insurance401(k) with employer matchAccess to legal services and additional voluntary benefitsFully remote work environmentSalary range $75,000 - $85,000 based on experience.

Equal Opportunity Employer

EHS Insight, a StarTex Software brand, is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.