Customer Success

Day to day

• Build and maintain strong relationships with our customers acting as their primary point of contact and trusted advisor
• Understand customers' business objectives and help them leverage our solutions to achieve these goals
• Manage the handoff from the sales team to the operations team when a new parking lot owner signs up with AirGarage
• Proactively monitor customer health and consistently engage with customers to ensure their success and satisfaction
• Develop and deliver Quarterly Business Reviews to customers showcasing the value and impact AirGarage is driving for them
• Gather customer feedback and insights to inform product development and improvement
• Triage partner requests and work with the relevant teams to ensure that we address their needs in a timely fashion
• Proactively keep our partners informed of issues that arise in their parking facilities
• Respond in a timely fashion to every customer inquiry
• Help partners troubleshoot product related bugs or operational concerns
• Keep an eye out for opportunities for us to expand our existing partnerships with customers when and where appropriate