Anima

Customer Success

Skills

Collaboration SolutionsCustomer OnboardingCustomer SatisfactionCustomer SuccessIntellectually CuriousOnboardingRelationship Building

Role

What the job involves

The main requirements, responsibilities and hiring steps.

5+ years of B2B/enterprise SaaS experience
Strong project management capabilities
Proven track record in building customer success playbooks
Commercial ownership experience including driving referrals, expansion and upsell opportunities
Ability to translate user pain points into actionable insights and suggestions
Extraordinarily organized & user-oriented
Exceptional communication skills, both written and spoken
Pragmatic decision-making skills
Keen to understand the big picture & entire context of the company and vertical
Seeks to maximise combined team productivity

We're building the next generation care enablement platform for healthcare teams. You'll be building a product that saves lives. Use your influence and people skills to get Anima into clinics and entire regions.
Enable our users to build the future of healthcare, and guide them to real behaviour change. Your role will involve devising strategic plans to propel these accounts towards their optimal trajectory.
Swiftly grasp the dynamics of entire accounts, understanding the communication styles, decision-making processes, and execution drivers of stakeholders within each GP clinic.
Coaching them on understanding and aligning with their overarching goals like enhancing patient user experience and improving patient well-being.
Helping maximize user experience and generate strong customer feedback loops to product.