Remote Customer Success Job in London, UK Anima

Who you are

• 5+ years of B2B/enterprise SaaS experience
• Strong project management capabilities
• Proven track record in building customer success playbooks
• Commercial ownership experience including driving referrals, expansion and upsell opportunities
• Ability to translate user pain points into actionable insights and suggestions
• Extraordinarily organized & user-oriented
• Exceptional communication skills, both written and spoken
• Pragmatic decision-making skills
• Keen to understand the big picture & entire context of the company and vertical
• Seeks to maximise combined team productivity

Desirables

• tangible impact
• collaborative
• adaptive
• intuitive
• attentive to detail
• persuasive communicator
• practical problem-solver
• intellectually curious
• team player

What the job involves

• We're building the next generation care enablement platform for healthcare teams. You'll be building a product that saves lives. Use your influence and people skills to get Anima into clinics and entire regions.
• Enable our users to build the future of healthcare, and guide them to real behaviour change. Your role will involve devising strategic plans to propel these accounts towards their optimal trajectory.
• Swiftly grasp the dynamics of entire accounts, understanding the communication styles, decision-making processes, and execution drivers of stakeholders within each GP clinic.
• Coaching them on understanding and aligning with their overarching goals like enhancing patient user experience and improving patient well-being.
• Helping maximize user experience and generate strong customer feedback loops to product.

Application process

• Join onboarding calls
• Participate in events and conferences
• Develop relationships with users
• Iterate onboarding and success processes
• Source and filter feedback
• Build customer success organization
• Delight users at touchpoints
• Expand market and product lines