Customer Success
Skills
Software As A ServiceAccount ManagementCustomer SuccessData OperationsIT EscalationMarketingRenewals
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3-6 years in B2B SaaS Customer Success with ownership of a book of business
- Early stage startup experience in Seed to Series A environments
- Experience supporting Mid-Market and Enterprise customers
- Technically fluent with experience speaking to technical personas
- Builder mindset with comfort in ambiguity and change
- Clear confident communicator who builds customer trust quickly
- Background in DataOps ETL observability or data platforms is a bonus
Nice to have
- Data fluent
- Account management experience
- Sales experience
- Customer success ops understanding
Day to day
- Design and run onboarding programs that help new customers go live quickly and realize value within 30 days
- Own renewals across the full book of business and proactively identify risk before customers raise concerns
- Monitor usage signals and customer health to uncover expansion opportunities and partner with sales to drive growth
- Build and document scalable customer success processes including QBRs health checks escalation paths and handoff workflows
Hiring process
- Please submit your application through our company’s job board