How Remoteville checks and expires listings
Customer Success
Skills
Account ManagementBusinessBusiness Relationship ManagementCustomer SatisfactionCustomer SuccessPresentationsSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 7+ years in a client-facing role ideally customer success or account management
- Experience developing strategic customer relationships and driving value realization
- Proven ability to manage and close renewals and upsells
- Strong executive presence across all levels of customer organizations
- Experience presenting to C-level executives and influencing decision-makers
- Ability to thrive in a high-growth environment and work independently
- Strong time management prioritization and communication skills
Nice to have
- Tenacious problem solver
- Strategic thinker
- Relationship builder
- Natural empathy
- Executive presence
- High-growth mindset
Day to day
- Manage the complete post-sales lifecycle for customers and build trusted advisory relationships with key stakeholders
- Drive customer adoption retention and renewal by understanding business goals challenges and usage patterns
- Partner closely with sales data and product teams to advocate for customers and influence platform improvements