How Remoteville checks and expires listings
Customer Success Lead, Commercial
Skills
Software As A ServiceAnalytical SkillsBusinessBusiness-To-BusinessCustomer ExperienceCustomer Relationship ManagementCustomer Success
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3–5 years of B2B Customer Success experience managing a high-volume SMB or mid-market book
- Proven ability to balance scale and personalization across 50+ accounts
- Strong analytical instincts using product usage data and CRM signals
- Excellent written communication for email and portal messaging
- Experience building or following playbooks in a fast-moving environment
- Comfortable with ambiguity and eager to build in an early-stage role
Nice to have
- Legal tech background
- Healthcare background
- Document management SaaS background
Day to day
- Manage a broad portfolio of mid-market and SMB law firms across the full customer lifecycle, including onboarding ongoing success and expansion.
- Run efficient structured onboarding for new customers with portal walkthroughs first case submission and timely check-ins within the first 2 weeks.
- Monitor account health signals and proactively reach out to at-risk or dormant accounts while building scalable touchpoint sequences that keep customers engaged.