RRemoteville

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Cognassist logoCognassist

Customer Success Lead

Skills
Software As A ServiceAttention To DetailBusiness InsightsCoachingCustomer Relationship ManagementCustomer SuccessMicrosoft Excel
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Minimum 3 years in Customer Success Sales Account Management or similar client-facing role
  • SaaS experience essential
  • Strong commercial acumen with proven success in renewals upselling and expansion
  • Excellent communicator and influencer comfortable with users and executives
  • Organised proactive and resilient under pressure
  • Skilled with CRM tools and Excel
  • Strong listening negotiation presentation verbal and written communication skills
  • Ability to manage multiple account projects with attention to detail

Nice to have

  • Commercially minded
  • Curious
  • Energetic
  • Proactive
  • Resilient
  • Collaborative
  • Influential

Day to day

  • Lead customer onboarding and activation to help clients adopt Cognassist effectively and realise value quickly.
  • Build trusted consultative relationships with clients, uncovering goals challenges and growth opportunities in every interaction.
  • Drive renewals expansion and advocacy by spotting upsell and cross-sell opportunities and collaborating across Sales Product and Engineering.