RRemoteville
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Customer Success Lead

Skills
JavascriptWeb ApplicationsCSSCustomer SuccessGrammarHTMLMean Stack
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Strong writing skills and grammar
  • Self motivated with internal drive
  • Basic knowledge of how web applications work
  • Comfortable working with modern web apps

Nice to have

  • Patient
  • Exceptional communicator
  • Kind
  • De-escalating
  • Savvy writing style

Day to day

  • Lead the customer success team and serve as the main voice to customers.
  • Handle 20-60 inbound customer requests daily and a few calls each week.
  • Troubleshoot issues on customer sites, resolve product problems, and work with the product team to report bugs and feedback.