RRemoteville

How Remoteville checks and expires listings

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Customer Success Lead

Skills
Software As A ServiceAccount ManagementCCustomer SuccessEnglishEventsHospitality Industry
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 3+ years in customer success account management or similar roles at B2B SaaS companies
  • Skilled at using AI tools to stay organized automate follow-ups and gain insights from data
  • Proactive mindset that anticipates needs before clients ask
  • Strong communicator comfortable with stadium ops managers and C-suite executives
  • Excellent English written and spoken

Nice to have

  • Hospitality experience
  • Events experience
  • Venue management familiarity
  • Intercom familiarity
  • Expansion revenue focus

Day to day

  • Own client onboarding and make it seamless from day one
  • Build strong proactive relationships with operations teams at major venues
  • Monitor account health and act before problems arise
  • Identify upsell and expansion opportunities and drive them to closure
  • Collect client feedback and share insights with the product team
  • Create playbooks and documentation that scale success

Hiring process

  • Apply today