Customer Success Lead
Skills
AdoptionTrainingEvolutionExecutive RelationshipsExecutive VisibilityIT EscalationProduct Evolution
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 7+ years in customer success implementation consulting or equivalent roles within healthcare or healthcare technology
- Experience influencing C-suite and senior healthcare executives
- Strong understanding of healthcare operations healthcare IT systems and enterprise workflow or automation platforms
- Ability to own complex accounts with accountability for outcomes
- Exceptional communication skills for executive-level narratives and action plans
- Highly organized strategic and comfortable leading cross-functional teams without direct authority
- Bachelor's degree or equivalent practical experience
- Willingness to travel up to 30%
Nice to have
- Strategic
- Executive presence
- Highly organized
- Cross-functional leadership
- Healthcare savvy
Day to day
- Own strategic healthcare accounts end-to-end and drive measurable customer outcomes across adoption value realization and retention
- Build trusted executive relationships with senior healthcare leaders and translate platform capabilities into operational financial and clinical impact
- Coordinate cross-functional teams internally to manage governance escalations account planning and long-term growth opportunities