Customer Success Lead
Skills
AdoptionTrainingEvolutionExecutive RelationshipsExecutive VisibilityIT EscalationProduct Evolution
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 7+ years in customer success implementation consulting or similar roles within healthcare or healthcare technology
- Experience partnering with and influencing C-suite and senior healthcare executives
- Strong understanding of healthcare operations healthcare IT systems and enterprise workflow or automation platforms
- Ability to own complex accounts with accountability for outcomes
- Exceptional communication skills to synthesize complexity into clear executive narratives and action plans
- Highly organized strategic and comfortable leading cross-functional teams without direct authority
- Bachelor’s degree or equivalent practical experience
- Willingness to travel up to 30% of the time
Nice to have
- Executive presence
- Strategic thinking
- Cross-functional leadership
- Healthcare acumen
- Operational rigor
- Strong relationship building
Day to day
- Own strategic customer relationships across complex healthcare accounts and drive measurable outcomes.
- Lead post-sale engagement with executive stakeholders while aligning platform value to operational and clinical priorities.
- Build governance cadences account plans and value roadmaps and coordinate cross-functional teams to deliver commitments and resolve escalations.