How Remoteville checks and expires listings
Customer Success Lead
Skills
Software As A ServiceAccount ManagementAdoptionCross-Functional CollaborationsFosteringProfessional ServicesSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in customer success account management or senior sales within a tech company
- Direct ownership of adoption and revenue growth metrics in a post-sale capacity
- Experience managing a meaningful book of business and driving measurable growth
- Track record of building repeatable processes in ambiguous or early-stage environments
- Comfort operating across enterprise complexity mid-market needs and individual users
- Ability to lead cross-functional collaboration and execute independently
- Ability to ramp quickly on travel and stakeholder personas
- Accounting or back office expertise is a plus
- Strong instincts for driving growth at both agency and user levels
Nice to have
- Travel industry experience
- Consulting background
- AI tooling familiarity
- Large-scale launch experience
Day to day
- Own post-sale success for large and enterprise agencies, driving activation, adoption, and measurable growth across each account
- Partner with sales, Head of CX, and R&D to shape onboarding plans, launch agencies effectively, and translate customer needs into product feedback
- Build scalable, AI-enabled customer success motions that balance high-touch relationships with efficient systems across a growing book of business