Customer Success Lead
Skills
AdoptionChameleonClient InsightConstructionCritical EnvironmentsCustomer Relationship ManagementData Centers
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 10+ years of hands-on construction delivery experience on major programmes
- Experience in Data Centre pharmaceutical large infrastructure or equivalent mission-critical environments
- Ability to operate credibly across site teams and C-Suite directors
- Track record of senior client-facing work presenting to executive stakeholders and managing complex relationships
- Genuine passion for improving the construction industry
Nice to have
- Deep construction knowledge
- Exceptional stakeholder management
- C-Suite presence
- Empathetic
- Charismatic
- Data-driven
- Technology-led change mindset
Day to day
- Owns client relationships across accounts from onboarding through long-term adoption, ensuring customers feel the value of the platform and services
- Bridges the gap between field teams and client stakeholders by translating on-site performance data into meaningful conversations from site engineers to C-Suite
- Drives platform adoption and client engagement by identifying barriers, implementing improvement plans, and maximizing the benefit of the service
- Builds and grows a high-performing Customer Success team while partnering with Commercial teams to support retention, expansion, and client insight