Customer Success Leader
Skills
Software As A ServiceAdoptionConnectorsExecutive VisibilityGLBAHealthcarePlays
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 10+ years in healthcare technology revenue cycle management or SaaS customer success
- 5+ years leading regional or national customer success teams
- Proven success in revenue retention growth and client satisfaction in complex healthcare organizations
- Strong executive presence and communication skills
- Experience in account strategy KPI management and operational execution
- Ability to collaborate cross-functionally and drive alignment
- Strong analytical problem-solving and organizational skills
- Proficiency with Salesforce Gainsight Gong and similar tools
- Bachelor's degree required
- Travel required up to 50%
Nice to have
- Customer Centric
- Agile
- Reliable
- Engaged
- Data-first mindset
- Executive presence
Day to day
- Lead a regional team of Customer Success Directors and build a high-performance culture focused on proactive client engagement.
- Coach and develop leaders to improve account strategy, revenue retention, client growth, and customer satisfaction.
- Partner across Sales, Product, Marketing, Support, IT, and Finance to deliver a seamless customer experience and drive executive relationships.