Remote Customer Success Management Job in UK GitLab

Who you are

• Understanding of Git and branching strategies
• Knowledge of software development lifecycle and development pipeline
• Understanding of continuous integration, continuous deployment, DevSecOps
• Experience in Customer Success or history of increasing satisfaction, adoption, retention
• Experience partnering with customers to achieve business outcomes
• Familiarity working with relevant customer sizes
• Exceptional verbal, written, organizational, presentation, and communication skills
• Detailed oriented and analytical
• Team player but self-starter
• Project management experience and skills
• Strong technical, analytic, and problem-solving skills
• Alignment with our values
• Willingness to travel if needed and comply with travel policy

Desirables

• Strong communicator
• Team-oriented
• Proactive

What the job involves

• Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
• Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
• Act as the GitLab liaison for GitLab questions, issues, or escalations
• Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
• Collaborate with GitLab Support, Product Management, or other teams as needed
• Remain knowledgeable and up-to-date on GitLab releases

Application process

• Apply online. Recruiter review. Initial interview. Technical interview. Final interview.