RemotevilleRemote Customer Success Manager (Backend) - E-Mobility Job in UK vaylens
Customer Success Manager (Backend) - E-Mobility vaylens
£42000 - £50000
Customer InteractionCustomer Lifecycle ManagementCustomer Relationship ManagementCustomer RetentionCustomer SuccessKey AccountsNetworkingSaas SalesSoftware As A ServiceSpoken English
Mid-level (3-4 years)
UK
75+ employees
SaaSElectric VehiclesEnergyMobility
Role
Who you are
- Degree in business administration information technology or related field.
- Experience in customer success management or related.
- High self-motivation and structured work ethic.
- Strong communication and customer-centric mindset.
- Familiarity with CRM systems like Salesforce is a plus.
Desirables
- Spanish
- German
- French
What the job involves
- Accompany and grow strategic customers and partners.
- Train and onboard new customers to SaaS solutions.
- Advise strategic customers on software features.
- Orchestrate end-to-end incident resolutions.
- Prepare and present performance indicators.
- Act as a central interface for back-office services.
Company
Company mission
vaylens is dedicated to simplifying the integration of electric mobility for businesses by providing intuitive EV charging management software. Their mission is to enhance accessibility to electric driving, ensuring companies can effectively manage and monetize their charging infrastructure for long-term success.Company benefits
- Purpose-driven company
- Passionate colleagues
- Safe and future-oriented workplace
- Flexible working hours and location
- Career growth opportunities
- Extras like gym or yoga class
Company values
- Innovative
- Customer-centric
- Accessible
- Sustainability