RRemoteville
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Customer Success Manager (Backend) - E-Mobility

Skills
Customer InteractionCustomer Lifecycle ManagementCustomer Relationship ManagementCustomer RetentionCustomer SuccessKey AccountsNetworking
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Degree in business administration information technology or related field.
  • Experience in customer success management or related.
  • High self-motivation and structured work ethic.
  • Strong communication and customer-centric mindset.
  • Familiarity with CRM systems like Salesforce is a plus.

Nice to have

  • Spanish
  • German
  • French

Day to day

  • Accompany and grow strategic customers and partners.
  • Train and onboard new customers to SaaS solutions.
  • Advise strategic customers on software features.
  • Orchestrate end-to-end incident resolutions.
  • Prepare and present performance indicators.
  • Act as a central interface for back-office services.