Remote Customer Success Manager - Education Job in UK IRIS Software Group

Who you are

• Proven experience in Customer Success or Account Management
• Strong organizational and project management skills
• Excellent relationship-building skills including with senior-level contacts
• Exceptional communication skills both verbal and written
• Ability to prioritize effectively in a fast-paced environment
• Familiarity with Education sector products is beneficial

Desirables

• Self-Starter
• Detail-Oriented
• Resilient
• Quick Learner

What the job involves

• Serve as a trusted advisor to key customers in the Education sector
• Oversee the seamless onboarding of new clients to ensure rapid realization of value
• Lead initiatives to boost client adoption and foster advocacy
• Manage a portfolio of high-value clients ensuring strategic communication and success management
• Act as the primary point of contact for customers managing resources and escalations
• Conduct regular meetings to strategize and resolve issues
• Provide feedback to improve services and customer retention
• Maintain expertise in our products to enhance client engagements
• Develop best practices for customer success strategies
• Monitor customer health using specialized tools
• Create and execute tailored Customer Success Plans
• Conduct quarterly business reviews to discuss progress and strategies