Customer Success Manager (EMEA)
Skills
Analytical SkillsArabicCSMCherwell Service ManagementTrainingCustomer SuccessExceeding Quotas
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Have 4+ years experience in CSM/AM in SaaS industry
- Utilize analytical tools for performance assessments
- Exceed quotas with positive customer feedback
- Partner with clients and stakeholders for product utilization
- Work with internal teams to drive adoption
- Fluency in English and Arabic
Nice to have
- Global scaleup/startup experience
- IDV/IDVaaS industry experience
Day to day
- Drive customer relationships and growth
- Ensure product utilization and adoption
- Resolve customer issues and complaints
- Communicate progress to stakeholders
- Work with internal teams for successful delivery
- Develop trust and relationships with customers