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Customer Success Manager
Skills
Software As A ServiceAdoptionCustomer ExperienceCustomer SuccessHouseholdInfluencer MarketingMarketing Strategy
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years of professional experience in SaaS Account Management or Customer Success
- 1+ years of influencer marketing or performance marketing experience
- Outstanding organization and interpersonal skills
- A structured approach to process and prioritization
- Initiative and proactive problem solving skills
Nice to have
- Strategic thinker
- Consultative mindset
- Strong relationship builder
- Highly motivated
- Proactive
Day to day
- Lead mid market and enterprise customer relationships with a strategic consultant mindset
- Partner closely with brand marketing teams to shape actionable influencer marketing strategies and improve them through experimentation
- Analyze account usage and renewal signals to forecast risk and guide proactive resolution plans