RRemoteville
BigID logoBigID

Customer Success Manager

Skills
Account ManagementBusiness ReviewsCustomer SuccessExecutive Presentation SkillsOrganization SkillsPresentationsValue Realization
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Day to day

  • Manage the customer relationship risk and revenue
  • Build trust and create meaningful relationships among champions and key executives within each account
  • Be the voice of the customer within BigID to advocate on behalf of customer issues and needs
  • Conduct Executive Business Reviews with key stakeholders to align on goals outcomes and value realization
  • Collaborate with Sales and Services teams to drive renewal cross-sell and upsell
  • Identify risk and execute a cross-functional risk mitigation plan
  • Identify product improvements by remaining current on customer needs industry trends market activities and competitors
  • Share our Values of Care-Do-Try-Shine