Remote Customer Success Manager Job in UK Boomi

Who you are

• 10+ years of relevant working experience with multiple years of experience in the field of Customer Success, IT Architecture, Pre-Sales OR Technical Account management
• Experience with Large Enterprise IT organization and collaborating with multiple partners and customer stakeholders at different levels (technical and senior/executive management)
• Business Acumen: comfortable with topics such as business outcomes and value, total cost of ownership, ROI, etc.
• Impressive ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences
• Well-developed coordinating and orchestration skills to define a structured to manage situations across multiple stakeholders and align with wider account teams
• Well-developed team player (cross-functional) and desire to achieve results and positive outcomes. "Can do" attitude
• Be comfortable to be in “constant learning mode” to stay abreast with product, industry and market evolutions & trends
• Commercial mindset

Desirables

• Experience with SaaS
• Experience with Cloud
• Experience with Application Integration
• Experience with middleware
• Experience with B2B integration
• Top-notch business
• Analytical
• Problem solving
• Communication skills
• Driven individual
• Flexible approach
• Entrepreneurial mindset
• Affinity for technology
• Thrives in a dynamic environment
• Multi-Lingual

What the job involves

• Manage and develop your portfolio of Enterprise customers account mainly across UK & Ireland region and ensure maximizing retention and identify opportunities for growth and adoption of the Boomi platform
• Manage the overall post-sales account success from onboarding, to initial adoption and future growth through success planning and with the support of other Boomi teams like Sales, Product Management, Engineering, Professional Services and Support
• Establish and maintain deep long-term customer relationships with business and technical decision makers as well as senior and executive management stakeholders to drive desired business outcomes and advocacy
• You are the voice of the customer by understanding the customer business goals and requirements, and drive internal processes required to accelerate and remove barriers to adoption and growth
• Partner with our Sales makers and early collaboration during the sales cycle with customers to facilitate seamless transition to post-sales

Application process

• Submit a request for accommodation if needed to talent@boomi.com