Customer Success Manager
Skills
Software DevelopmentSoftware As A ServiceAccount ManagementBusiness AnalysisCTRMCustomer SuccessETRM
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3–5 years of relevant experience
- ETRM software experience essential
- Energy trading or energy markets background
- Understanding of power and gas trading processes
- Experience managing customer relationships in a SaaS environment
- Strong project coordination or implementation experience
- Excellent communication and stakeholder management skills
- UK work authorization required
Nice to have
- Proactive
- Entrepreneurial
- Independent
- Client-focused
- Commercially minded
Day to day
- Manage a portfolio of customers across the energy sector as a trusted advisor
- Lead onboarding and coordinate implementations for new clients
- Oversee renewals account growth and strategic account management while driving customer value
- Collaborate closely with Product Delivery Support and Development teams to improve outcomes
Hiring process
- Apply directly here
- Or send an email to jobsRS@bramwith.com