Customer Success Manager
Skills
Business Process ImprovementCustomer Relationship ManagementMicrosoft OfficePresentationsStandard Operating Procedure
What the job involves
The main requirements, responsibilities and hiring steps.
Day to day
- Maintain ongoing engagement with global clients including report preparation conducting service reviews onboarding new clients and services and coordinating assigned projects
- Prepare review and facilitate Client Service Review meetings providing insights and updates on service performance metrics and outcomes
- Coordinate assigned projects ensuring they are delivered on time within scope and aligned with client expectations and Coevolve objectives
- Manage the entire process for new site orders including quote preparation internal approvals ordering and procurement
- Document actions and follow-up items from Client Service Review meetings ensuring they are tracked and addressed promptly
- Facilitate onboarding sessions demonstrate use of Coevolve systems and provide operational training
- Identify opportunities for improving processes and procedures contributing to the enhancement of overall Client experience and satisfaction