Remote Customer Success Manager Job in UK Coevolve

Who you are

What the job involves

• Maintain ongoing engagement with global clients including report preparation conducting service reviews onboarding new clients and services and coordinating assigned projects
• Prepare review and facilitate Client Service Review meetings providing insights and updates on service performance metrics and outcomes
• Coordinate assigned projects ensuring they are delivered on time within scope and aligned with client expectations and Coevolve objectives
• Manage the entire process for new site orders including quote preparation internal approvals ordering and procurement
• Document actions and follow-up items from Client Service Review meetings ensuring they are tracked and addressed promptly
• Facilitate onboarding sessions demonstrate use of Coevolve systems and provide operational training
• Identify opportunities for improving processes and procedures contributing to the enhancement of overall Client experience and satisfaction