Remote Customer Success Manager Job in UK Cority

Who you are

• 3-5 years of Customer Success Management or Account Management experience at B2B SaaS company
• Strong customer-facing skills including communication skills, expectation management, information management and presentation skills
• Strong problem-solving skills and ability to be resourceful when assisting customers
• High attention to detail and organization skills
• Willing to juggle many things at once and prioritize effectively
• Take ownership over his or her work and customers and be accountable for their success
• Creative problem solver who can think strategically on the fly
• Able to build rapport with customers, drive them towards desired actions, and challenge them when appropriate
• Ability to quickly learn new solutions and technology
• Proven track record of working in a fast paced, agile work environment will be given preference
• Post-Secondary Education in a related field (Business, Software Development, Health and Safety, Information Technology, etc.)
• Travel to customer sites and other meetings as required
• Speaks German

Desirables

• Customer-facing skills
• Problem-solving skills
• Attention to detail
• Organization skills
• Ownership
• Strategic thinking
• Rapport building
• Fast-paced environment
• German language

What the job involves

• Work directly with customers to support engagement, adoption, and retention
• Manage customer success journey fostering ongoing adoption while delivering consistent performance KPIs
• Collaborate closely with Customer Sales, Product Management, Support, and other departments
• Serve as the single point of contact actively managing post-sales services relationships
• Lead high-level online training sessions to drive user adoption