RRemoteville
Cybix Ai logoCybix Ai

Customer Success Manager

Skills
Build Strong RelationshipsCustomer SuccessDecision-MakingImage CaptureOn SiteReferralsWaiting Tables
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Strong clear communication in writing and on the phone
  • Ability to build rapport quickly and adapt to different people
  • Highly responsive and contactable
  • Organised and able to manage multiple clients
  • Calm under pressure and able to steady frustrated clients
  • Confident making decisions and pushing back when needed
  • Commercially minded with upsell awareness
  • Willing to learn systems and teach clients
  • Sales account management or customer success experience is an advantage
  • Comfort with tech is an advantage

Nice to have

  • Relationship-builder
  • Problem-solver
  • Coachable
  • Hungry
  • Autonomous
  • Commercially minded

Day to day

  • Own the client relationship from onboarding through ongoing account growth and retention.
  • Run onboarding and check-in calls to gather requirements keep projects moving and ensure delivery stays on track.
  • Act as the link between clients and developers handle concerns promptly and identify upsell opportunities referrals and testimonials.

Hiring process

  • Fill out this form