Remote Customer Success Manager Job in UK DataRobot

Who you are

• BA/BS required, preferably in a technical field
• 2-4+ years in a customer success, account management, or project management role
• Strong organizational and project management capabilities
• Excellent communication and presentation skills
• Strong orientation towards teaching and enablement
• Data-driven and analytically oriented
• Reliable and accountable
• Proactive attitude
• Ability to manage own workload and meet deadlines
• Experience in Analytics or technical disciplines is a plus

Desirables

• Data-driven
• Accountable
• Proactive

What the job involves

• Guide the entire customer journey from onboarding to mastery and expansion
• Lead customer-facing interactions and engage with other resources
• Help customers implement mission-critical AI systems and realize business value through their investment in DataRobot
• Measure success by product adoption as measured by client usage, retention, expansion, and revenue

Application process

• Attend comprehensive DataRobot organization and technical training
• Be paired with a mentor
• Have regular 1:1s with your manager, and get to know your cross-functional teammates
• Work side-by-side with fellow Customer Success Managers
• Experience in-depth training on our Success program, product, and client engagements
• Acquire a portfolio of accounts to start getting your hands dirty