Customer Success Manager
Skills
Build Strong RelationshipsBusiness ReviewsCustomer EngagementCustomer SuccessCustomer SupportManufacturing Process ImprovementOnboarding
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- BA/BS required, preferably in a technical field
- 2-4+ years in a customer success, account management, or project management role
- Strong organizational and project management capabilities
- Excellent communication and presentation skills
- Strong orientation towards teaching and enablement
- Data-driven and analytically oriented
- Reliable and accountable
- Proactive attitude
- Ability to manage own workload and meet deadlines
- Experience in Analytics or technical disciplines is a plus
Nice to have
- Data-driven
- Accountable
- Proactive
Day to day
- Guide the entire customer journey from onboarding to mastery and expansion
- Lead customer-facing interactions and engage with other resources
- Help customers implement mission-critical AI systems and realize business value through their investment in DataRobot
- Measure success by product adoption as measured by client usage, retention, expansion, and revenue
Hiring process
- Attend comprehensive DataRobot organization and technical training
- Be paired with a mentor
- Have regular 1:1s with your manager, and get to know your cross-functional teammates
- Work side-by-side with fellow Customer Success Managers
- Experience in-depth training on our Success program, product, and client engagements
- Acquire a portfolio of accounts to start getting your hands dirty