RemotevilleRemote Customer Success Manager Job in UK DeepL
Customer Success Manager DeepL
£38000 -
Build Strong RelationshipsBusiness-To-BusinessCustomer EngagementCustomer RetentionCustomer SatisfactionCustomer SuccessJugglingOnboarding
UK
Connect and scale your business globally with DeepL’s human-sounding AI translator and writing tools. 🌏 💬
1215+ employees
Artificial Intelligence
Open for applications
Role
Who you are
- Proven experience in a B2B customer success 1-2 years depending on company type
- Solid previous use of Intercom
- Experience engaging customers at scale
- Highly organised
- Comfortable owning your own workload and confident holding other people accountable to their deadlines
- Strong communicator
- Team player
- Adaptable
- Creative problem-solver
- Tech-savvy
What the job involves
- You will play a critical role in ensuring our members achieve their goals and derive maximum value from our offerings
- You will work closely with our sales, product, and community teams to build strong relationships with our members, understand their needs, and help them succeed.
- Guide new members through the onboarding process, ensuring they understand how to use our products and take full advantage of our offerings.
- Collaborate closely with sales, product, and content teams to provide seamless member experience and feedback to improve our offerings.
- Track and report on key success metrics, using data to identify trends and inform decision-making.
- Identify opportunities to expand our footprint within existing accounts by recommending additional products or services that meet the client's needs.
- Work with the Commercial Director to identify and capitalise on new commercial opportunities, including large team deals.
Company
Company mission
Since 2017, we’ve helped businesses and individuals thrive with the use of our AI translator. Our team of engineers, researchers, and language specialists has only expanded, enabling us to create even more solutions and tools to help you and your team succeed. With 30+ languages and counting, our portfolio of products includes a web translator, browser extensions, desktop and mobile apps, an API, and an AI writing tool, DeepL Write. We are constantly expanding our offerings to suit your organization’s needs, continuously improving our technology while leading the way in AI sphere, and always prioritizing data protection and security.Company benefits
- Enhanced paid holiday 34 days including UK Bank holidays and a day off on your birthday
- Private Medical & Dental Insurance
- Life Insurance 4 x salary
- Flexible hours policy
- Perks-at-work discounts
- Extensive tech gear kit
- On-demand therapy coaching & mental fitness via Oliva
- Heavily subsidised gym membership via Gympass
- Cycle to work & Workplace Nursery schemes
- Flexible benefits via the thanksBen platform Allowance is to spend on anything that makes you happy £600 annually in year 1 - scaling year on year up to £1,980+
- Personal L&D budget £500 annually in year 1 - scaling year on year up to £3000+
- 1 paid day per quarter for either L&D or Volunteer activities
Company values
- Innovative
- Diverse
- Client-centered
- Security-focused
Company HQ
CologneFounders
DeepL (Team)