Customer Success Manager
Skills
Software As A ServiceAdoptionDomain Name SystemInterest RatesNegotiationPresalesProduct Training
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in global multinational account management with technology solutions, ideally cyber security
- Direct account experience with large global organizations and country governments
- Direct experience with cybersecurity solutions; DNS experience preferred
- Experience with SaaS offerings and a proven track record in retention and expansion
- Ability to influence key decision makers and negotiate effectively based on value and time to close
- Analytical approach to customer engagement, pipeline management, and customer success improvement
- Ability to multitask, manage multiple priorities, collaborate internally, and be accountable to assigned goals
- Willingness to travel during the year for trade events and shows
- Meet or exceed role specific KPIs
Nice to have
- Collaborative
- Energetic
- Analytical
- Consultative
- Customer-focused
- Strategic
Day to day
- Manage customer accounts from onboarding through renewal and expansion to drive retention and growth
- Lead technical onboarding, product training, and structured check-ins to accelerate adoption and customer activation
- Build trusted relationships with technical and executive stakeholders, run QBRs, and proactively mitigate churn risk while advocating for customer needs internally