Customer Success Manager
Skills
Software As A ServiceBlueprintCustomer SuccessMicrosoft 365OptimizationPeoplesoftPlays
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s Degree in Business Administration Communications or similar field or equivalent experience
- 3+ years in customer-facing Customer Success or Professional Services roles within a B2B SaaS company
- Operational knowledge of internal communication and HR technology including Microsoft 365 SharePoint Teams HRIS and SSO
- Experience managing individual and engagement-wide scope of work
- Proven success supporting onboarding renewals and expansion processes
- Experience presenting to senior management and executives as a subject matter expert
- Strong communication skills to represent customer needs and resolve issues
- Ability to collaborate with multiple internal teams and act as the voice of the customer
- Strong project management skills with ability to deliver within scope budget and timeline
Nice to have
- entrepreneurial
- fast-paced
- customer-focused
- collaborative
- analytical
- proactive
- detail-oriented
Day to day
- Guide enterprise customers through their journey and keep them aligned to milestones and business outcomes.
- Monitor customer health and respond quickly to risk signals with proactive outreach training or escalation.
- Collaborate across Support Engineering Product and Account Management to resolve issues drive renewals and expand value.
Hiring process
- Online application
- AI-assisted review
- Human review
- Final hiring decision