Customer Success Manager
Skills
Analytical SkillsTrainingCustomer ExperienceCustomer RetentionCustomer SatisfactionCustomer ServiceCustomer Success
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's Degree
- Degree in Finance, Marketing, Business, etc., or relevant training/experience in lieu of degree
- 5+ years relevant experience in University ITS and/or Campus Finance
- Experience in client-facing roles and/or financial industry
Nice to have
- Knowledge of UK/IE higher education technology space
- Knowledge of the campus ID card, ecommerce, or payment industry
- Working knowledge of Student Information Systems
- UCISA membership or affiliation
- Familiarity with Challenger Sales Methodology
- Strong presentation skills
- Analytical
- Organized
- Attention to detail
- Able to multitask
- Strong PC skills
- Travel regularly throughout the UK and Ireland; occasional additional international travel
- Experience as a technical liaison between ITS and finance office at a university
- Focused on achieving defined results
- Ability to work with a diverse team
- Thrives in constant change
- Good computer skills
Day to day
- Supports client by acting as their voice, identifying product support and communicating needs internally
- Maintains long-term client relationships, plans service delivery to reduce downtime and support costs, and identifies new services based on client's direction
- Acts as primary contact for client to resolve service incidents, escalates issues with substantial impacts, provides quality service, and aligns clients' needs with internal solutions