Remote Customer Success Manager Job in Leicester, UK Global Payments Inc.

Who you are

• Bachelor's Degree
• Degree in Finance, Marketing, Business, etc., or relevant training/experience in lieu of degree
• 5+ years relevant experience in University ITS and/or Campus Finance
• Experience in client-facing roles and/or financial industry

Desirables

• Knowledge of UK/IE higher education technology space
• Knowledge of the campus ID card, ecommerce, or payment industry
• Working knowledge of Student Information Systems
• UCISA membership or affiliation
• Familiarity with Challenger Sales Methodology
• Strong presentation skills
• Analytical
• Organized
• Attention to detail
• Able to multitask
• Strong PC skills
• Travel regularly throughout the UK and Ireland; occasional additional international travel
• Experience as a technical liaison between ITS and finance office at a university
• Focused on achieving defined results
• Ability to work with a diverse team
• Thrives in constant change
• Good computer skills

What the job involves

• Supports client by acting as their voice, identifying product support and communicating needs internally
• Maintains long-term client relationships, plans service delivery to reduce downtime and support costs, and identifies new services based on client's direction
• Acts as primary contact for client to resolve service incidents, escalates issues with substantial impacts, provides quality service, and aligns clients' needs with internal solutions