Customer Success Manager
Skills
Analytical SkillsTrainingCustomer EngagementCustomer RetentionCustomer SatisfactionCustomer SuccessMarketing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Fluent in both English and French
- Previous experience in Customer Success, Customer Experience or Account management for software companies
- Analytical skills
- Excellent written and oral communication skills
- Own a car with a clean and valid driving licence
- Eligible to work in the UK
Nice to have
- Procurement experience
- Passion for technology
Day to day
- Advise customers on best practices using our products
- Conduct business review meetings both online and face-to-face
- Train customers using screen sharing and communication technologies