RemotevilleRemote Customer Success Manager Job in UK MATICS | Connected Worker Platform & Real-time Manufacturing Analytics
Customer Success Manager MATICS | Connected Worker Platform & Real-time Manufacturing Analytics
£ -
Analytical SkillsTrainingCustomer EngagementCustomer RetentionCustomer SatisfactionCustomer Successanalytical skills training customer engagement customer retention customer satisfaction customer success
Junior (1-2 years) - Senior (5-8 years)
UK
The Digital Platform that Empowers Production Teams to Work Smarter in Real Time
55+ employees
SaaSManufacturingProductivityAnalytics
Role
Who you are
- Proven experience as a Customer Success Manager or in a similar role.
- Expertise in OPEX and manufacturing best practices.
- Strong relationship management skills and ability to demonstrate technical solutions.
- Experience in SaaS, particularly for manufacturing companies is a big advantage.
Desirables
- Tech savvy
- Multiple languages
- Account Management
What the job involves
- Manage customer relationships to ensure satisfaction and retention.
- Drive product adoption by aligning with customer goals and training them on Matics’ platform.
- Collaborate with internal teams to support customers and influence product development.
- Travel to customer sites as required.
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Company
Company mission
MATICS empowers production teams by providing a digital platform that connects people, processes, systems, and machines. Their advanced Real-time Operational Intelligence (RtOI) solution offers actionable insights for manufacturers to enhance productivity and reduce downtime, fostering innovation in various industries including food and beverage, automotive, and packaging.Company benefits
- Workplace that encourages an open culture
- Passion for innovation
- Opportunities for personal and professional growth
Company values
- Innovation
- Customer Focus
- Collaboration
- Excellence
- Responsiveness