Remote Customer Success Manager Job in UK NICE

Who you are

• Proven service or project delivery experience in an IT or SaaS environment
• Extremely strong commercial awareness, including the creation of business cases
• Experience managing large and complex projects end to end
• Strong technical experience, including data analysis using Excel
• Proven relationship management experience with the ability to communicate, present and influence stakeholders and sponsors within management levels at blue chip organizations
• Ability to manage multiple accounts and work streams concurrently without loss of quality or attention to detail
• Able to operate highly effectively under intense time and business pressure
• Multilingual would be a benefit

Desirables

• Curious and questioning approach
• Accountability and ownership
• Commercially aware approach

What the job involves

• Delivering successful technical architecture (end-to-end) to meet our client’s business objectives
• Become a trusted technical advisor to Client’s team building strong relationships
• Maintain a deep understanding of the ContactEngine product and help customers adopt the most relevant features and functionality
• Understand the client’s business, understand their key business drivers, and determine how ContactEngine can most effectively deliver the dramatic business improvements
• Working in close partnership with ContactEngine sales leads and the configuration team