Customer Success Manager
Skills
Account ManagementBusiness DevelopmentCustomer ExperienceCustomer Relationship ManagementCustomer SuccessEnglishMarketing Strategy
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Senior practitioner in schools APs or similar settings
- Qualified teacher educated to degree level
- Strong understanding of UK education especially SEND or Alternative Provision
- Experience working with or alongside LAs MATs or specialist schools
- Able to build trusted relationships with credibility and reliability
- Confident in presenting and engaging groups
- Strategic thinking problem solving and proactive approach
- Experience using technology to drive change in education
Nice to have
- Charismatic
- Credible
- Reliable
- Proactive
- Can-do
Day to day
- Build trusted partnerships with local authorities schools and multi academy trusts to help them tackle school absence
- Lead customer onboarding and implementation projects define success measures and ensure customers realise the full value of AV1
- Advise on best practice change management and adoption while working closely with Account Managers to expand AV1 across regions
Hiring process
- Please click Apply and upload your CV on our careers page
- You may include a short video with your application (optional)