Remote Customer Success Manager Job in San Francisco Bay Orange Logic

Who you are

• Based in the San Francisco Bay area this is a remote position but will manage local clients that will require onsite visits on occasions
• Obtained a bachelor's degree
• Experience supporting enterprise clients in a similar role
• Strong Experience in technology required, experience with SaaS software preferred
• Knowledgeable of a customer success playbook/strategy
• Able to present and communicate effectively, critically problem-solve, develop strong client relationships, and manage expectations
• Excellent interpersonal, negotiation, and conflict resolution skills, ability to develop strong client relationships and manage expectations
• Analytical thinker who can translate complex business needs into feasible solutions
• Capable of managing a set amount of client accounts.

What the job involves

• Supports Orange Logic customers as they transition from sales prospects to active users of our products.
• Focuses on building customer loyalty measured and reflected through retention, expansion, and advocacy.
• Works with customers to drive adoption, advocacy, retention, expansion, and overall success.