Customer Success Manager
Skills
Customer SatisfactionCustomer SuccessFeedback ManagementNet Promoter ScorePhilipsPicture Archiving And SystemPresentation Skills
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Extensive IT experience in large service provider companies partnering with the healthcare sector
- Main responsibility for customer success focusing on commercial contract obligations and financial management
- Understanding of Program / Project Management principles, business analytical skills, ability to influence without authority
- Structured thinking style with the ability to multitask & manage competing priorities through flexible, self-motivated approach
- Strong oral, written, presentation skills, ability to relate to professional audiences from analysts to CIOs
- Strong background in IT environment, IT security policies and standards, IT service management, healthcare environment knowledge preferred
- Full Driving License
- Standard DBS check required
Day to day
- Nurture customer relationships through regular and ad hoc engagements, acting as the face of Philips.
- Proactively review service performance based on SLAs, focusing on uptime, incident management, and root cause analysis.
- Facilitate and manage minor projects, managing the technical deliverables of third-party service providers.