Remote Customer Success Manager Job in UK Philips

Who you are

• Extensive IT experience in large service provider companies partnering with the healthcare sector
• Main responsibility for customer success focusing on commercial contract obligations and financial management
• Understanding of Program / Project Management principles, business analytical skills, ability to influence without authority
• Structured thinking style with the ability to multitask & manage competing priorities through flexible, self-motivated approach
• Strong oral, written, presentation skills, ability to relate to professional audiences from analysts to CIOs
• Strong background in IT environment, IT security policies and standards, IT service management, healthcare environment knowledge preferred
• Full Driving License
• Standard DBS check required

What the job involves

• Nurture customer relationships through regular and ad hoc engagements, acting as the face of Philips.
• Proactively review service performance based on SLAs, focusing on uptime, incident management, and root cause analysis.
• Facilitate and manage minor projects, managing the technical deliverables of third-party service providers.