Customer Success Manager
Skills
Software As A ServiceAccount ManagementAdoptionCustomer Relationship ManagementCustomer RetentionCustomer SuccessOnboarding
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in customer success or account management in a B2B SaaS or subscription business
- Comfortable in a start-up or early-stage environment
- Track record of retaining and growing a book of customers including renewals and expansion
- Confidence running business reviews and commercial conversations with senior stakeholders
- Comfort with data and using usage and health signals to prioritise activity
- Strong relationship-building and clear communication skills
- Self-direction and ability to manage time in a remote setup
Nice to have
- Charity sector experience
- University sector experience
- Franchise network experience
- Brand background
- Marketing operations background
- Compliance awareness
- HubSpot familiarity
- AI tool comfort
Day to day
- Own the post-sale relationship for a portfolio of charity university and franchise customers
- Lead onboarding adoption renewal and growth activities to help customers get value quickly and keep them engaged
- Run regular business reviews spot risks early identify expansion opportunities and turn satisfied customers into advocates
Hiring process
- Apply directly through this LinkedIn job post
- Applications are reviewed on a rolling basis