RemotevilleRemote Customer Success Manager Job in UK Rocket SaaS
Customer Success Manager Rocket SaaS
£40000 - £40000
Analytical SkillsTrainingCustomer EngagementCustomer RetentionNegotiationOral
UK
Rocket your SaaS business with an out-of-this-world marketing partner 🚀
20+ employees
SaaSMarketingB2B
Role
Who you are
- Main point of contact for clients
- Review and audit deliverables before client delivery
- Give internal feedback to maximize quality
- Spearhead campaign strategy and new ideas
- Build rapport and friendly relationships with clients
- Mitigate risk and foresee client churn, taking proactive steps to prevent it
Desirables
- Analytical Skills
- Training
- Customer Engagement
- Customer Retention
- Negotiation
- Oral
What the job involves
- Managing client relationships and coordinating internal resources to ensure timely, high-quality delivery of marketing projects
- Ensuring deliverables meet high standards before reaching clients
- Collaborating with internal teams to drive innovative campaign strategies, build strong client relationships, and proactively address potential risks to maintain client satisfaction and retention
Company
Company mission
Outsourced SaaS marketing for B2B brands with limited in-house resources. We help SaaS companies generate leads and propel brand awareness through a comprehensive suite of marketing services.Company benefits
- Fast-growing marketing agency
- Remote work accessible to London
- Young and passionate team
Company values
- Innovative campaigns
- Client satisfaction
- Collaboration
- Quality deliverables