Remote Customer Success Manager Job in UK SailPoint

Who you are

• Bachelor’s degree or equivalent work experience
• Must be fluent in English, Spanish and Italian
• Strong customer facing skills (executive presence, writing skills, phone skills)
• Demonstrates a highly professional demeanor
• Strong consulting skills
• Ability to gather and analyze information and produce strategic insights into clients’ organizational and technical challenges
• Ability to communicate technical details to a non-technical audience
• Ability to foster credibility with a technical audience
• Ability to set and communicate expectations
• Skill in mediating and resolving problems
• Must be highly organized and able to prioritize and process a number of tasks concurrently
• Ability to build lasting relationships based on trust
• Takes ownership of customer issues and drives to resolution
• Self-motivated, strong work ethic, creative, customer-centric personality

What the job involves

• Serve as a customer advocate and business consultant for multiple accounts by helping clients achieve success through the use of SailPoint’s product and services
• Manage the business relationship between SailPoint and assigned client accounts and be responsible for overall client satisfaction
• Proactively share best practices and provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management
• Monitor accounts for changes in solution usage, personnel, and other areas that could affect the clients’ ongoing satisfaction with SailPoint’s products and services
• Provide strategic updates on clients’ performance to SailPoint Senior Management and regular status updates to account teams and Sales Managers
• Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth
• Ensure maintenance contract renewal