RemotevilleRemote Customer Success Manager Job in UK SCC
Customer Success Manager SCC
£ -
Account ManagementAccount PlanningCustomer SuccessCustomer-Focused ServiceService DeliveryStakeholder EngagementStakeholder ManagementMSPInfrastructureAccount ManagerService Delivery Manager
Mid-level (3-4 years) - Senior (5-8 years)
UK
Simplify the Complex.
8005+ employees
Enterprise
Role
Who you are
- Previous experience as an account manager or service delivery manager
- Proven track record in customer-facing roles
- Experience in managing services, stakeholders, and customers
- Detail-oriented, organized, and highly motivated
- Ability to work independently and take initiative
- Excellent communication skills
What the job involves
- Prepare account plans and work with technical teams for strategic accounts
- Lead regular business reviews with clients
- Support and respond to alerts, red flags, or poor 'health' situations
- Ensure customer satisfaction and account retention
- Manage customer renewals and drive growth through upselling and upgrades
Company
Company mission
SCC unleashes the potential of IT for global businesses, delivering limitless IT solutions in partnership with the world’s best technology vendors. Committed to IT transformation and exceptional customer experiences.Company benefits
- Inclusive workplace
- Competitive salary package
- Hybrid working options
- Career development opportunities
- Joining Europe's largest IT company
Company values
- Innovation
- Collaboration
- Customer-centric
- Quality-focused