Customer Success Manager
Skills
Account ManagementAccount PlanningCustomer SuccessCustomer-Focused ServiceService DeliveryStakeholder EngagementStakeholder Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Previous experience as an account manager or service delivery manager
- Proven track record in customer-facing roles
- Experience in managing services, stakeholders, and customers
- Detail-oriented, organized, and highly motivated
- Ability to work independently and take initiative
- Excellent communication skills
Day to day
- Prepare account plans and work with technical teams for strategic accounts
- Lead regular business reviews with clients
- Support and respond to alerts, red flags, or poor 'health' situations
- Ensure customer satisfaction and account retention
- Manage customer renewals and drive growth through upselling and upgrades