Customer Success Manager
Skills
Account ManagementAccount PlanningCustomer SatisfactionCustomer SuccessData IntegrityInternal SKey Metrics
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 4+ years experience in Customer Success or Account Management
- Strong verbal and written communication skills
- Demonstrated ability to influence at executive levels
- Expertise in managing multiple projects with stringent attention to detail
Day to day
- Manage customer relations to ensure positive outcomes
- Support the customer throughout their lifecycle from deployment to adoption
- Work collaboratively across teams to deliver innovative solutions
- Become a technical expert on the SevenRooms platform and leverage deep product knowledge
- Develop success plans and identify upsell opportunities