RemotevilleRemote Customer Success Manager Job in London, UK SevenRooms
Customer Success Manager SevenRooms
£ -
Account ManagementAccount PlanningCustomer SatisfactionCustomer SuccessData IntegrityInternal SKey MetricsProduct AdoptionWrittenWritten Communications
Mid-level (3-4 years) - Senior (5-8 years)
LondonUK
A Guest Experience and Retention platform for the hospitality industry.
340+ employees
Hospitality
Role
Who you are
- 4+ years experience in Customer Success or Account Management
- Strong verbal and written communication skills
- Demonstrated ability to influence at executive levels
- Expertise in managing multiple projects with stringent attention to detail
What the job involves
- Manage customer relations to ensure positive outcomes
- Support the customer throughout their lifecycle from deployment to adoption
- Work collaboratively across teams to deliver innovative solutions
- Become a technical expert on the SevenRooms platform and leverage deep product knowledge
- Develop success plans and identify upsell opportunities
Company
Company mission
SevenRooms is dedicated to empowering operators in the hospitality industry by enabling them to build direct guest relationships, deliver exceptional experiences, and drive more visits and orders, more often.Company benefits
- Flexible and independent working schedule
- Equitable compensation including equity
- Comprehensive benefits package
- Employee programs and recognition
- Opportunities for training and professional development
Company values
- Innovation
- Customer-Centric
- Empowerment
- Data-Driven
Company HQ
New YorkFounders
Joel Montaniel (CEO)